Privacy Policy.

Who we are

Barrett Plumbing & Climate Ltd is a private limited company providing plumbing, heating and climate services to domestic and commercial customers, landlords and letting agents in Milton Keynes and surrounding areas.

For the purposes of UK data protection law, Barrett Plumbing & Climate Ltd is the controller responsible for the personal information described in this privacy notice.

Personal information we may collect

The information we collect depends on how you interact with us and the services you ask us to provide. This may include:

• Your name.
• Your telephone number and email address.
• Your home, business or property address and postcode.
• Information supplied when requesting a quotation.
• Details about the plumbing, heating, gas, air-conditioning or other work required.
• Photographs, videos or other information you send to help us assess a project, problem or fault.
• Appointment, quotation, job, invoice and payment records.
• Correspondence by telephone, email, WhatsApp or other agreed communication methods.
• Information required to produce gas safety certificates, service records or other documentation relating to work we undertake.

How we collect your information

In most cases, personal information is provided directly by you.

This may happen when you:

• Telephone us.
• Contact us by email.
• Contact us using WhatsApp.
• Submit an enquiry or quotation request through our website.
• Ask us to attend your home, business or property.
• Provide information while we are carrying out work.

We may also receive information from another person or organisation where appropriate, such as a landlord, letting agent, property manager, business or other person arranging work at a property.

How and why we use your information

We use personal information where necessary to operate our business and provide our services.

• Responding to enquiries.
• Preparing and providing quotations.
• Arranging appointments and site visits.
• Providing plumbing, gas, heating, air-conditioning, heat pump, underfloor heating and associated services.
• Diagnosing faults and arranging repairs.
• Communicating with you about ongoing work.
• Preparing invoices and processing payments.
• Maintaining appropriate business, service and safety records.
• Producing certificates and documentation associated with work we undertake.
• Managing workmanship guarantees and aftercare.
• Complying with legal, regulatory, tax, accounting and safety obligations.
• Establishing, exercising or defending legal claims where necessary.

Our lawful basis for using your information

UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on one or more of the following:

Who we may share information with

Barrett Plumbing & Climate Ltd does not sell your personal information.

Where reasonably necessary to provide our services, operate our business or meet legal obligations, information may be shared with appropriate third parties, including:

• Suppliers and manufacturers where required in connection with products, installations, warranties or technical issues.
• Approved subcontractors or other trades involved in delivering agreed work where applicable.
• Accountants, bookkeepers and professional advisers.
• Payment, banking and financial service providers.
• Website, email, hosting and IT service providers where they process information on our behalf.
• Certification, regulatory or registration bodies where required in connection with regulated work.
• Government bodies, regulators, courts, insurers or law-enforcement authorities where disclosure is required or permitted by law.

We aim to share only the information reasonably necessary for the relevant purpose.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, regulatory, warranty and insurance requirements.

Different records may therefore be retained for different periods. When information is no longer reasonably required, we will aim to securely delete or dispose of it.

Keeping your information secure

Barrett Plumbing & Climate Ltd takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people who reasonably require it for legitimate business purposes.

Website analytics & cookies

At present, Barrett Plumbing & Climate Ltd does not intentionally use Google Analytics, advertising cookies or behavioural tracking technologies on this website.

If analytics, advertising, embedded third-party services or other non-essential technologies are introduced in the future, this policy and any appropriate cookie information or consent mechanism will be updated accordingly.

Third-party websites & services

Our website may contain links to third-party websites and services, including WhatsApp, Facebook, Instagram and our Google Business Profile.

Those websites and services operate independently and may process information in accordance with their own privacy policies. We encourage you to review their privacy information when using those services.

Your data protection rights

Depending on the circumstances and the lawful basis on which your information is processed, UK data protection law may give you rights in relation to your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete personal information.
• Ask us to erase personal information in certain circumstances.
• Ask us to restrict processing in certain circumstances.
• Object to certain uses of your personal information.
• Request data portability where the right applies.
• Withdraw consent where our processing is based on your consent.

To make a request concerning your personal information, please contact us using the details below.

Concerns or complaints

If you have a concern about how Barrett Plumbing & Climate Ltd uses your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Further information is available from the Information Commissioner's Office .

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our business, website, services or legal requirements.

When this policy is updated, the date shown at the top of this page will be changed.

Contact us about your privacy

If you have any questions about this privacy policy, the personal information we hold about you or your data protection rights, please contact: